Hyatt Ziva Riviera Maya All-Inclusive (Adults Only), Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Hyatt Ziva Riviera Maya All-Inclusive (Adults Only) is a 5-star adult-only resort featuring a stunning contemporary design and a variety of amenities. Guests can enjoy eight gourmet restaurants and nine swimming pools, along with live nightly entertainment and an eco-friendly spa.

Rooms & Amenities

Each of the spacious suites at Hyatt Ziva Riviera Maya All-Inclusive includes a private balcony, flat-screen satellite TV, and a minibar. Guests have access to 24-hour room service and complimentary Wi-Fi. Many suites offer ocean views and direct access to the pool.

Dining Options

Dining at Hyatt Ziva includes Italian, Mexican, Asian, seafood, and international dishes across eight restaurants, with options for both casual and formal dining. The outdoor bars and lounges offer access to cocktails and local beverages throughout the day.

Leisure & Entertainment

Leisure activities abound with a complimentary water park, beach volleyball, and on-site snorkeling adventure opportunities. The property also features a full-service spa offering massages and beauty treatments, as well as live entertainment in the indoor theater.

Services & Local Area

Hyatt Ziva offers services such as 24-hour reception, concierge services, and complimentary transportation options. Nearby attractions include the Crococun Zoo (3 km), Puerto Morelos Lighthouse (5.5 km), and various local shops and cultural experiences.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Junior King Suite Water Park View

Max:

2 persons

690 sq. feet

Bed options:

1 King-size bed

Pool view

Shower

Coffee machine

room details

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Oceanfront Club Junior Double Suite Pool Walkout

Max:

2 persons

690 sq. feet

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

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Family Junior Double Suite Water Park View

Max:

2 persons

690 sq. feet

Bed options:

2 King Size Beds

Pool view

Shower

Coffee machine

room details

Check Prices

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Puerto Morelos 3.4 mi

Airports

Cancun (CUN) 15.7 mi

Aeropuerto de Playa del Carmen (PCM) 25.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Nice Dining Experience

“I had the pleasure of dining at the Italian restaurant, and it truly exceeded my expectations. The dishes were uniquely prepared, and the flavors were absolutely good. One of the highlights was dining in the wine room, where many dishes were prepared tableside, creating an lovely culinary experience. The variety in the dining options was impressive, ensuring that every meal was a treat.” view full review

Spacious and Luxurious Room

“My room was simply amazing! The layout was spacious and included a fantastic whirlpool situated perfectly between the bath and bedroom area. The memory foam bed was incredibly comfortable, allowing me to enjoy a relaxing and restful stay. The modern decor and the addition of a balcony made it the perfect retreat.” view full review

Fantastic Kid's Club

“During my stay, I observed the Kid's Club actively engaging children in a variety of fun activities. My friends' kids had a wonderful time crafting and enjoying various games under the guidance of enthusiastic staff. It was heartwarming to see the children eagerly wanting to return to the club daily!” view full review

Perfect Poolside Experience

“The pools at the resort were surrounded by a vibrant atmosphere, and I loved relaxing by the main pool with a swim-up bar. There were plenty of activities happening throughout the day, and I thoroughly enjoyed the quick and attentive service from the pool staff. The ice cream cart that made rounds in the afternoon was a good bonus during my time by the pool. It catered to all my relaxation needs!” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Snorkelling
Table tennis
Yoga class
Aerobics

Services

Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Map view

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

2.0 mi

Beach

Snorkeling Adventure

1.2 mi

Unnamed Road

The Kay Club

1.4 mi

Beach

Bahia Petempich

1.6 mi

Petempich Bay

1.5 mi

Bahia Petempich Beach

2.1 mi

Puerto Morelos National Marine Park

2.3 mi

Gallery

Galeria Arte Zissimo arte contemporano

2.7 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

2.8 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

3.2 mi

Puerto Morelos Lighthouse

3.4 mi

Nearby

Beach

Snorkeling Adventure

2100 ft

Restaurants

Le Chique

1400 ft

Carretera Cancun-Puerto Morelos km 27.5 Manz 37

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

Excellent service

Spacious rooms

Need for maintenance

Limited variety in dining

8.2/10

Great

Rooms

7.0

Location

6.6

Service

8.8

Dining

7.4

4.5/5 based on 13186 reviews

#11 of 31 hotels in Puerto Morelos based on Tripadvisor

Dominic

United Kingdom, February 2025

8.4/10

My stay at this resort was truly delightful! The staff provided exceptional service that made us feel special, and the entertainment really added to the fun. However, the beach left a bit to be desired due to its condition, and some of the dining options could use more variety. Overall, it was a great experience with some room for improvement.

Rooms

9.0

Our swim-up suite was fantastic, spacious, and perfect for relaxation with a convenient access to the pool.

Service

10.0

Service throughout the resort was impressive. The staff greeted us warmly and went above and beyond, from our friendly waiter Alex to the wonderful cleaning staff.

Location

7.0

The location was quite nice, but the beach area could definitely improve as it wasn't very appealing.

Dining

8.0

Dining options were varied, but some restaurants could enhance their offerings. The guacamole and the breakfast options were standout highlights.

Facilities

8.0

The pool area was beautiful and well-kept, though the beach amenities could use some attention.

Robin

United Kingdom, January 2025

8.0/10

I had an overall great experience at the resort, highlighted by the excellent service and beautiful rooms. The food was quite good, though some variety would be nice. The beach area was lovely, allowing for relaxation, but keep in mind there were some rocky spots. Minor issues included a bit of neglect in maintenance that could use some attention. Overall, it was a lovely stay with some room for improvement.

Rooms

7.0

The rooms were spacious with a wonderful view, featuring a separate seating area and a large outdoor balcony. However, they were showing signs of wear and could really benefit from some fresh paint and updates to the bathroom fixtures.

Service

10.0

The service was outstanding, with staff going above and beyond to ensure all our needs were met with genuine smiles. They were definitely the best part of our stay.

Location

8.0

The resort is in a convenient spot, allowing easy access to various attractions in the Riviera Maya, although the beach area itself had some rocky patches.

Dining

8.0

The dining options were good overall, with excellent service in the restaurants, though a bit more variety would enhance the experience.

Facilities

7.0

Facilities were nice, with multiple pools to choose from, but some amenities felt a bit lacking and could use more attention.

Excellent service

Need for maintenance

Elliot

United Kingdom, November 2024

7.0/10

Our stay at Secrets Silversands was a mixed bag. The quick check-in and friendly staff made a good impression right away. However, some areas like the beach and pool could use improvement, particularly regarding availability of amenities. The food was pretty decent, but not exceptional. Overall, we enjoyed our time, but there were some drawbacks that impacted our experience.

Rooms

6.0

The rooms were dated and in need of modernization, but ours was spacious with a large Jacuzzi and comfortable balcony, decorated beautifully for my birthday, complete with a bottle of champagne and cake.

Service

8.0

Service was friendly and accommodating, everyone greeted us with genuine smiles, making us feel welcome.

Location

8.0

The location is convenient, sitting between Cancun and several key attractions like Playa del Carmen and Tulum, making it easy to explore.

Dining

7.0

The dining options were varied and decent, but overall the food was more casual, akin to chain restaurants than fine dining. Breakfast was enjoyable with a good setup.

Facilities

6.0

The facilities were generally clean and well-maintained, but the pool area could use a bit of an update.

Ethan

United Kingdom, September 2024

7.6/10

Our stay at the resort was a wonderful experience overall. The service was impeccable, and the pools were great. However, there were some issues with the room condition and the beach quality. The dining options were excellent, but the location left a bit to be desired due to the beach not meeting expectations.

Rooms

6.0

The rooms were tidy but felt quite outdated, showing signs of wear and tear.

Service

10.0

The staff went above and beyond to ensure our stay was enjoyable, always friendly and helpful in all areas.

Location

5.0

The beach was not what we had hoped for, with more of a dark lake look instead of the bright blue water we expected.

Dining

9.0

Dining was probably the best food I've ever had at a resort, with plenty of variety and fresh options available.

Facilities

8.0

The facilities, especially the pools, were impressive and well-maintained, providing a relaxing atmosphere.

Joshua

United Kingdom, September 2024

5.8/10

I recently stayed at Secrets Silversands and had mixed feelings about my experience. While some aspects like the pool area and room space were enjoyable, the dining options left much to be desired. Additionally, the beach conditions were disappointing with lots of seaweed. Overall, the resort offered decent value for a last-minute getaway, but I don’t think I would return.

Rooms

7.0

The room was spacious and had a nice pool view, but it felt a bit outdated and could use some upgrades.

Service

6.0

Service was hit or miss; some staff were enthusiastic while others seemed annoyed. The level of service varied based on whether preferred members were around.

Location

5.0

The location was decent but the beach was not ideal due to seaweed, making it hard to enjoy the ocean.

Dining

5.0

Dining options were underwhelming, especially the room service. However, I enjoyed some meals at Bordeaux's and Barefoot grill.

Facilities

6.0

Facilities like the pool area were nice, but many loungers were taken early due to preferential treatment of certain guests.