Hyatt Ziva Riviera Cancun All-Inclusive (Adults Only) Hotel Puerto Morelos, Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Junior Suite

Max:

2 persons

690 sq. feet

Bed options:

1 King Size Bed

Pool view

Shower

Coffee machine

room details

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Pool Oceanfront Junior Suite

Max:

2 persons

690 sq. feet

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

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Family Junior Suite

Max:

2 persons

690 sq. feet

Bed options:

2 King Size Beds

Pool view

Shower

Coffee machine

room details

Check Prices

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Getting around

Explore a range of transportation options for your spa getaway

City Center

Puerto Morelos 3.4 mi

Airports

Cancun (CUN) 15.7 mi

Aeropuerto de Playa del Carmen (PCM) 25.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Variety

“During my stay, I enjoyed a wide range of dining options, notably the French restaurant. The crème brûlée was the best I've ever had! The meals presented a good variety, allowing me to indulge in different cuisines every evening which added excitement to our trip.” view full review

Spacious Accommodations

“I loved the spacious design of my room! With a beautiful balcony offering views, it made my mornings truly special. The layout was well thought out, with ample space and luxurious features like a jacuzzi tub, making it a wonderful retreat after a day by the pool.” view full review

Immersive Luxury

“The bathroom was a standout feature! The large shower had great water pressure, and I appreciated the two sinks, which made getting ready in the morning a breeze. It felt like a spa experience, adding to the overall relaxation of my stay.” view full review

Inviting Atmosphere

“The pools were really good and provided a relaxing space to unwind. I particularly enjoyed the serenity of the lounge areas. Finding a quiet spot to soak up the sun was easy, and the atmosphere encouraged leisure and relaxation throughout my visit.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Snorkeling
Table tennis
Yoga class
Aerobics

Services

Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Map view

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

2.0 mi

Beach

Snorkeling Adventure

1.2 mi

Unnamed Road

The Kay Club

1.4 mi

Beach

Bahia Petempich

1.6 mi

Petempich Bay

1.5 mi

Bahia Petempich Beach

2.1 mi

Puerto Morelos National Marine Park

2.3 mi

Gallery

Galeria Arte Zissimo arte contemporano

2.7 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

2.8 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

3.2 mi

Puerto Morelos Lighthouse

3.4 mi

Nearby

Beach

Snorkeling Adventure

2100 ft

Restaurants

Le Chique

1400 ft

Carretera Cancun-Puerto Morelos km 27.5 Manz 37

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

Excellent service

Spacious rooms

Need for maintenance

Limited variety in dining

8.2/10

Great

Rooms

7.0

Location

6.6

Service

8.8

Dining

7.4

4.5/5 based on 13186 reviews

#11 of 31 hotels in Puerto Morelos based on Tripadvisor

Dominic

United Kingdom, February 2025

8.4/10

My stay at this resort was truly delightful! The staff provided exceptional service that made us feel special, and the entertainment really added to the fun. However, the beach left a bit to be desired due to its condition, and some of the dining options could use more variety. Overall, it was a great experience with some room for improvement.

Rooms

9.0

Our swim-up suite was fantastic, spacious, and perfect for relaxation with a convenient access to the pool.

Service

10.0

Service throughout the resort was impressive. The staff greeted us warmly and went above and beyond, from our friendly waiter Alex to the wonderful cleaning staff.

Location

7.0

The location was quite nice, but the beach area could definitely improve as it wasn't very appealing.

Dining

8.0

Dining options were varied, but some restaurants could enhance their offerings. The guacamole and the breakfast options were standout highlights.

Facilities

8.0

The pool area was beautiful and well-kept, though the beach amenities could use some attention.

Robin

United Kingdom, January 2025

8.0/10

I had an overall great experience at the resort, highlighted by the excellent service and beautiful rooms. The food was quite good, though some variety would be nice. The beach area was lovely, allowing for relaxation, but keep in mind there were some rocky spots. Minor issues included a bit of neglect in maintenance that could use some attention. Overall, it was a lovely stay with some room for improvement.

Rooms

7.0

The rooms were spacious with a wonderful view, featuring a separate seating area and a large outdoor balcony. However, they were showing signs of wear and could really benefit from some fresh paint and updates to the bathroom fixtures.

Service

10.0

The service was outstanding, with staff going above and beyond to ensure all our needs were met with genuine smiles. They were definitely the best part of our stay.

Location

8.0

The resort is in a convenient spot, allowing easy access to various attractions in the Riviera Maya, although the beach area itself had some rocky patches.

Dining

8.0

The dining options were good overall, with excellent service in the restaurants, though a bit more variety would enhance the experience.

Facilities

7.0

Facilities were nice, with multiple pools to choose from, but some amenities felt a bit lacking and could use more attention.

Excellent service

Need for maintenance

Elliot

United Kingdom, November 2024

7.0/10

Our stay at Secrets Silversands was a mixed bag. The quick check-in and friendly staff made a good impression right away. However, some areas like the beach and pool could use improvement, particularly regarding availability of amenities. The food was pretty decent, but not exceptional. Overall, we enjoyed our time, but there were some drawbacks that impacted our experience.

Rooms

6.0

The rooms were dated and in need of modernization, but ours was spacious with a large Jacuzzi and comfortable balcony, decorated beautifully for my birthday, complete with a bottle of champagne and cake.

Service

8.0

Service was friendly and accommodating, everyone greeted us with genuine smiles, making us feel welcome.

Location

8.0

The location is convenient, sitting between Cancun and several key attractions like Playa del Carmen and Tulum, making it easy to explore.

Dining

7.0

The dining options were varied and decent, but overall the food was more casual, akin to chain restaurants than fine dining. Breakfast was enjoyable with a good setup.

Facilities

6.0

The facilities were generally clean and well-maintained, but the pool area could use a bit of an update.

Ethan

United Kingdom, September 2024

7.6/10

Our stay at the resort was a wonderful experience overall. The service was impeccable, and the pools were great. However, there were some issues with the room condition and the beach quality. The dining options were excellent, but the location left a bit to be desired due to the beach not meeting expectations.

Rooms

6.0

The rooms were tidy but felt quite outdated, showing signs of wear and tear.

Service

10.0

The staff went above and beyond to ensure our stay was enjoyable, always friendly and helpful in all areas.

Location

5.0

The beach was not what we had hoped for, with more of a dark lake look instead of the bright blue water we expected.

Dining

9.0

Dining was probably the best food I've ever had at a resort, with plenty of variety and fresh options available.

Facilities

8.0

The facilities, especially the pools, were impressive and well-maintained, providing a relaxing atmosphere.

Joshua

United Kingdom, September 2024

5.8/10

I recently stayed at Secrets Silversands and had mixed feelings about my experience. While some aspects like the pool area and room space were enjoyable, the dining options left much to be desired. Additionally, the beach conditions were disappointing with lots of seaweed. Overall, the resort offered decent value for a last-minute getaway, but I don’t think I would return.

Rooms

7.0

The room was spacious and had a nice pool view, but it felt a bit outdated and could use some upgrades.

Service

6.0

Service was hit or miss; some staff were enthusiastic while others seemed annoyed. The level of service varied based on whether preferred members were around.

Location

5.0

The location was decent but the beach was not ideal due to seaweed, making it hard to enjoy the ocean.

Dining

5.0

Dining options were underwhelming, especially the room service. However, I enjoyed some meals at Bordeaux's and Barefoot grill.

Facilities

6.0

Facilities like the pool area were nice, but many loungers were taken early due to preferential treatment of certain guests.